1. Agreement to These Terms
These Terms of Service (“Terms”) govern your access to and use of https://www.regulatedwithloreta.com (the “Site”) and, as applicable, related communications and booking tools operated by Regulated with Loreta / The Regulated Nurse (“we,” “us,” or “our”), Loreta Labode, RN, under the physician supervision of Jean-Carlos Jimenez, MD.
By accessing the Site, requesting a discovery call, booking services, or otherwise using our online offerings, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or services.
Clinical care is also subject to patient intake forms, telehealth informed consent, payment policies, and (when published) our HIPAA Notice of Privacy Practices. If there is a conflict between these Terms and a signed clinical consent or NPP regarding health information or care, the clinical document controls for that subject.
2. Who We Are
We are a cash-pay functional medicine telehealth practice based in Staten Island, New York. Care is provided by Loreta Labode, RN, practicing under the supervision of Jean-Carlos Jimenez, MD.
Contact: Loreta@regulatedwithloreta.com · 718-635-0514 · https://www.regulatedwithloreta.com
3. Eligibility & Geographic Scope
You must be at least 18 years old to use the Site and to establish care, unless counsel-approved exceptions for minors apply.
Telehealth services are available only where we are authorized to practice. As of the effective date, New York is active; New Jersey coverage may be reactivating; multi-state expansion may occur over time. We may decline or cancel care if you are located in a jurisdiction where we cannot lawfully provide services. You are responsible for accurately representing your location at the time of each visit.
4. Site Content & Educational Use
Content on the Site — including blog posts, condition descriptions, and educational materials — is for general information only. It is not medical advice, diagnosis, or treatment, and does not create a provider–patient relationship. See our Medical Disclaimer.
You may not copy, scrape, mirror, or commercially exploit Site content without our prior written permission, except for personal, non-commercial viewing and ordinary browser caching. All trademarks, logos, and brand elements remain our property or that of their respective owners.
5. Services
We offer functional medicine telehealth consultations, care planning, lab interpretation support, and related coaching/education within our licensed scope of practice and supervisory arrangement. Specific packages, visit lengths, and inclusions are described on the Services page and in your patient agreement at the time of purchase.
A free discovery call, when offered, is a fit conversation — not a clinical visit and not a guarantee of ongoing care. We may decline to establish or continue a patient relationship for clinical, geographic, safety, or operational reasons.
We do not provide emergency care. For emergencies, call 911 or go to the nearest emergency department.
6. Booking, Accounts & Communications
Appointments may be scheduled through Optimantra or other tools we designate. You agree to provide accurate information and to keep contact details current.
You consent to receive administrative communications (appointment reminders, billing notices, care logistics) by email, phone, or SMS where you provide a number, subject to applicable law. Message and data rates may apply for SMS. Marketing emails are sent only with appropriate consent and include an unsubscribe mechanism.
Do not send urgent clinical concerns solely via website forms or unmonitored channels. Follow the emergency and after-hours guidance provided during care.
7. Fees, Payment, Cancellation & Refunds
7.1 Cash-pay practice
We are a cash-pay practice. Unless expressly stated otherwise, we do not bill insurance. You are responsible for all fees for services you purchase. Lab fees, specialty testing, and supplements are typically billed separately by third parties (e.g., laboratories, Rupa Health, Fullscript) and are not included in visit fees unless we say otherwise in writing.
HSA/FSA eligibility, if any, depends on your plan and the nature of services; confirm with your administrator. We do not guarantee reimbursement.
7.2 Pricing
Current pricing for discovery calls, initial consults, and packages is listed on the Site and may change. The price confirmed at booking or in your invoice controls for that purchase.
7.3 Cancellation
Unless a different written policy is provided at booking: cancellations require at least 48 hours’ notice. Late cancellations or no-shows may be charged 50% of the appointment fee. Package and series terms may include additional conditions stated at purchase.
7.4 Refunds
Fees are generally non-refundable once services are rendered or the cancellation window has passed. Unused package portions may be handled case-by-case only if required by law or expressly stated in your purchase terms.
8. Acceptable Use
You agree not to misuse the Site or services, including by attempting unauthorized access, interfering with security, submitting false information, harassing staff or other users, scraping content at scale, or using the Site for unlawful purposes.
9. Intellectual Property
The Site, including text, design, photography, logos, and code, is owned by us or our licensors and protected by intellectual property laws. Limited personal use of the Site is granted; no other license is conferred.
10. Third-Party Services
Booking, payments, labs, supplements, analytics (including Google Analytics 4 and Google Tag Manager), consent management (CookieYes), and Search Console are provided by third parties. Your use of those tools may be subject to their terms. We are not responsible for third-party outages, errors, or policies beyond our control.
11. Disclaimers
THE SITE AND EDUCATIONAL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Clinical services are provided subject to professional standards and separate clinical agreements — not as a guarantee of specific health outcomes.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPERVISING PHYSICIAN, AFFILIATES, AND VENDORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR SERVICES.
OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SITE (EXCLUDING CLINICAL MALPRACTICE CLAIMS, WHICH ARE GOVERNED BY APPLICABLE PROFESSIONAL LIABILITY LAW AND MAY NOT BE LIMITED IN THE SAME WAY) WILL NOT EXCEED THE GREATER OF (A) FEES YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
13. Indemnification
You agree to indemnify and hold harmless Regulated with Loreta, Loreta Labode, RN, Jean-Carlos Jimenez, MD (in connection with Site use), and our agents from claims arising out of your misuse of the Site, your violation of these Terms, or your violation of law — except to the extent caused by our gross negligence or willful misconduct, or as limited by law for clinical claims.
14. Governing Law & Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where federal law (including HIPAA) preempts.
Exclusive venue for disputes arising from the Site or these Terms shall be state or federal courts located in New York, and you consent to personal jurisdiction there, unless a mandatory consumer or healthcare statute requires otherwise.
15. Changes
We may update these Terms by posting a revised version on the Site with an updated “Last updated” date. Material changes may also be communicated to active patients. Continued use after changes constitutes acceptance where permitted by law.
16. Miscellaneous
If any provision is unenforceable, the remainder stays in effect. These Terms, plus documents expressly incorporated (Privacy Policy, Telehealth Consent, Medical Disclaimer, and applicable clinical agreements), are the entire agreement regarding Site use. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
17. Contact
Questions about these Terms: Loreta@regulatedwithloreta.com · 718-635-0514